pv77 Privacy Policy

This Privacy Policy ("Policy") describes how pv77 collects, processes, stores, and protects personal data provided by users ("you", "Player") when accessing or using the pv77 website at pv77.ws and all related services. By registering an account or continuing to use the pv77 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the pv77 platform.

pv77 is committed to handling all personal data responsibly, securely, and in line with applicable data protection standards. This Policy applies to all players who access pv77 from Bangladesh and covers data collected through the pv77 website, mobile browser interface, and all associated account and payment services. We review and update this Policy periodically to reflect changes in our practices or legal obligations, and encourage you to revisit this page from time to time.

Our Privacy Commitments at a Glance

1. Information We Collect

pv77 collects personal data through several channels when you register, deposit, play games, or interact with our customer support team. The categories of personal data we may collect include, but are not limited to, the following.

• Registration data: your mobile phone number, chosen username, and date of birth (used to verify the 21+ age requirement). This is the core data required to create and maintain your pv77 account.
• Identity verification data: where KYC verification is required, pv77 may request a copy of your National Identity Card (NID) or other government-issued identification document to confirm your identity and age. This data is handled with the highest level of security and retained only for the duration required by law.
• Financial and transaction data: records of deposits and withdrawals including the payment method used (e.g. bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT, transaction timestamps, and reference numbers. pv77 does not store full card numbers or mobile banking PINs.
• Gaming activity data: records of games played, bet amounts, game outcomes, bonus claims, and session activity. This data is retained for regulatory compliance, anti-fraud monitoring, and responsible gaming analysis, including identification of players who may benefit from responsible gaming interventions.
• Technical and device data: IP address, browser type and version, device type (mobile or desktop), operating system, and session duration. This data helps pv77 detect unusual access patterns, prevent unauthorised login attempts, and optimise the platform experience for Bangladesh mobile users.

pv77 does not collect sensitive personal data such as religious beliefs, political opinions, ethnicity, or biometric data. Where pv77 collects data beyond what is strictly necessary for account operation, such collection will be clearly communicated and consent will be sought before the data is gathered.

2. How We Use Your Information

pv77 uses the personal data collected for specific, legitimate purposes directly related to operating the platform, fulfilling our obligations to you as a player, and meeting applicable legal and regulatory requirements. Your data is not used for any purpose incompatible with the reasons it was originally collected.

• Account creation and management: to register your pv77 account, verify your identity and age, process your login sessions, and maintain accurate account records including balance history and transaction logs.
• Payment processing: to process deposits made via bKash, Nagad, Rocket, Upay, Visa, or Mastercard; to verify ownership of the payment method; to process withdrawal requests; and to investigate any disputed transactions or payment anomalies on your account.
• Platform security and fraud prevention: to monitor account activity for signs of unauthorised access, money laundering, multi-accounting, bot usage, or other prohibited conduct; to flag suspicious patterns and protect both you and pv77 from financial crime.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and provide assistance through our live chat and email support channels. Support communications may be logged and retained for quality assurance and training purposes.
• Responsible gaming compliance: to monitor gaming patterns for signs of problem gambling, to administer self-exclusion requests and deposit limit settings, and to comply with responsible gaming obligations. Where pv77 identifies a player who may be experiencing gambling-related harm, we may use contact data to communicate responsible gaming resources.
• Promotional communications: where you have opted in, to send you information about pv77 promotions, bonuses, and seasonal offers relevant to Bangladesh players. You may opt out of promotional communications at any time by contacting pv77 support, without affecting your ability to continue using the platform.

3. Legal Basis for Processing

pv77 processes personal data on the following legal grounds: (a) the performance of a contract — processing necessary to register and operate your account, process payments, and deliver the services you have requested; (b) legal obligation — processing required to comply with anti-money-laundering obligations, KYC requirements, and responsible gaming regulations; (c) legitimate interest — processing to protect the security of the platform, prevent fraud, and improve our services where this does not override your fundamental privacy rights; and (d) consent — where pv77 relies on your consent (for example, for promotional communications), you have the right to withdraw that consent at any time.

4. Sharing Your Information

pv77 does not sell, rent, or trade personal data. We share personal data only in the limited circumstances set out below, and always only to the extent necessary for the specific purpose identified.

• Payment processors and financial partners: transaction data is shared with the relevant payment service provider (such as bKash, Nagad, or Rocket) strictly for the purpose of processing your deposit or withdrawal. These providers are bound by their own data protection policies and applicable financial regulations.
• Technology and platform service providers: pv77 works with trusted third-party providers for game delivery, platform hosting, identity verification, and fraud detection. These providers act as data processors under contract and are prohibited from using your personal data for any purpose beyond what pv77 has instructed.
• Legal and regulatory authorities: pv77 may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required by applicable law, a court order, or a legally enforceable government request. pv77 will notify you of such a disclosure where it is legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or sale of pv77's business operations, player account data may be transferred to the acquiring entity as part of the transaction. You will be notified in advance of any such transfer and of any changes to the way your data is handled as a result.

5. Payment Data and Financial Information

pv77 places the highest priority on the security of financial data. When you make a deposit via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, pv77 records only the information necessary to reconcile and track the transaction — including the payment method type, the last few digits of the reference number where applicable, the transaction amount in BDT, and the timestamp. pv77 does not store full debit or credit card numbers, CVV codes, mobile banking PINs, or full mobile wallet credentials on its servers.

All payment processing on the pv77 platform is handled through certified, industry-standard payment gateways. Transmission of payment credentials between your device and the payment gateway is protected by SSL/TLS encryption. pv77 does not have direct access to your mobile banking account or card account — the transaction is authorised by you through the relevant payment provider's own secure interface.

6. Cookies and Tracking Technologies

pv77 uses cookies and similar tracking technologies to operate the platform, improve performance, and understand how players interact with our services. A cookie is a small text file placed on your device by the pv77 website. Cookies do not contain personally identifiable information such as your name or password. The following categories of cookies are used on the pv77 platform.

• Essential cookies: strictly necessary for the platform to function. These include session cookies that keep you logged in during an active visit and security cookies that protect against cross-site request forgery. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect aggregate, anonymised data about how players navigate the pv77 platform — for example, which pages are visited most often and how long sessions typically last. This data helps pv77 improve the player experience. Analytics cookies do not identify you personally.
• Fraud prevention cookies: used alongside our fraud detection systems to identify unusual access patterns, flag potentially compromised sessions, and protect the integrity of player accounts. These cookies work in the background and do not affect your browsing experience.

You may control cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from logging in or using key features of the pv77 platform. pv77 does not currently use advertising or retargeting cookies, and does not share cookie data with advertising networks.

7. Data Retention

pv77 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. In practice, account data including registration details, KYC documents, transaction history, and gaming activity records are retained for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping obligations.

Communications data such as support chat transcripts and email correspondence are retained for two years from the date of the interaction, unless the communication relates to an ongoing dispute or legal matter in which case it is retained until that matter is fully resolved. Data collected solely on the basis of consent (for example, marketing preferences) is deleted promptly upon receipt of a valid consent withdrawal request.

8. Data Security

pv77 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, loss, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, restricted access controls so that personal data is accessible only to authorised pv77 personnel who have a legitimate need to process it, regular security audits of the platform infrastructure, and secure storage of KYC documents with access logging.

9. Your Data Rights

As a pv77 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact pv77 support. pv77 will respond to all verified data rights requests within 30 days of receipt. We may ask you to verify your identity before processing a data rights request.

• Right of access: you may request a copy of all personal data pv77 holds about you. This is sometimes called a Subject Access Request. pv77 will provide a structured summary of your data in a readable format within the statutory response period.
• Right to rectification: if any personal data pv77 holds about you is inaccurate or incomplete, you may request that it be corrected or completed. pv77 will update your data promptly upon verification of the correction requested.
• Right to erasure: in certain circumstances you may request that pv77 delete personal data it holds about you — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that pv77 may be legally required to retain certain data (such as transaction records) notwithstanding an erasure request.
• Right to restriction: you may request that pv77 restrict the processing of your personal data in certain circumstances — for example, while an accuracy dispute is being resolved, or where you have objected to processing based on legitimate interest and that objection is under review.
• Right to object: you may object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of such an objection, pv77 will cease processing your data for that purpose immediately and without requiring justification from you.

To exercise any of the above rights, contact pv77 support at [email protected] or via live chat on the pv77 website. Please include your registered mobile number and clearly state the right you wish to exercise. We will acknowledge your request within 5 business days and provide a full response within 30 days.

10. Protection of Minors

The pv77 platform is strictly intended for adults aged 21 and above. pv77 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered a pv77 account, please notify us immediately at [email protected] so that we can take appropriate action. pv77 urges all adults in Bangladesh to use available parental control tools to prevent minors from accessing gambling platforms.

11. Changes to This Privacy Policy

pv77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will update the Last Updated date at the top of this page and, where appropriate, notify registered players via their registered mobile number. Your continued use of the pv77 platform following the posting of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how pv77 protects your personal data.

12. Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about the way pv77 handles your personal data, please contact our support team. pv77 customer support is available 24/7 via live chat on the official pv77 website. You may also reach us by email at the address below. When submitting a data query, please include your registered mobile number and a clear description of your request so we can respond accurately and promptly.